Centurion: Control Centre Operator posted by Bidvest Protea Coin
Posted on 2025-07-16 00:00:00
| Employer | Bidvest Protea Coin |
|---|---|
| Category | Other Technical |
| Location | Gauteng / Centurion |
Job Summary
- Monitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.
- Identify, track, and log suspicious activities in real time.
- Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).
- Report faulty cameras and follow escalation procedures.
Alarm Monitoring & Response Coordination
- Monitor all alarm panels (perimeter, intrusion, fire, panic).
- Validate and respond to alarm triggers according to SOP.
- Dispatch and guide onsite patrols and third-party responders.
- Escalate to Armed Response or Tactical when required.
Radio & Telephonic Communications
- Maintain professional communication with on-ground security, estate managers, and emergency services.
- Accurately log all radio and phone traffic relating to incidents or instructions.
- Maintain calm and control during live incidents.
Incident Logging & Reporting
- Record all incidents in the Control Room Logbook and electronic incident tracker.
- Generate shift-end reports and incident summaries.
- Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable.
Compliance & SOP Adherence
- Follow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.
- Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.
- Participate in audits and compliance reviews as required.
Systems Checks & Shift Handover
- Perform camera and system health checks at shift start/end.
- Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.
- Conduct a formal verbal and written handover to the incoming operator.
Preferred qualifications/competencies/attributes/skills:
- Grade 12 (Matric); security or IT certifications are advantageous.
- 2+ years in a control room, preferably in estate, campus, or CCTV operations environment.
- Proficient in Genetec (or similar VMS), alarm monitoring platforms, incident logging software
- MS Office, radio and VoIP systems
- Understanding of perimeter security, SOPs, access control systems, and emergency
- response coordination. Body Language and description transfer
- High attention to detail, calm under pressure, excellent communication, situational awareness, disciplined and ethical.
- PSIRA registered (minimum Grade B); Clean criminal record; Fluent in English (Afrikaans or Xhosa is a plus); Available for rotating shifts, weekends, nights.
- Surveillance Vigilance
- Incident Coordination
- Communication Mastery
- SOP Discipline
- Rapid Decision-Making
- Report Accuracy
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