Cape Town: Car Rental Agent posted by HotelJobs

Hospitality Hire is seeking an energetic and customer focused Rental Agent to join a dynamic national mobility solutions company offering vehicle rental, leasing, and sales services across South Africa based at Cape Town International Airport. If you are passionate about delivering outstanding customer service, enjoy working in a fast paced environment, and have a strong attention to detail, this opportunity is for you. ABOUT THE ROLE As a Rental Agent based at Cape Town International Airport ; you will be the face of the brand assisting customers with their rental needs, managing reservations, completing rental documentation, and ensuring every guest enjoys a seamless and professional experience. You will play a vital role in ensuring efficient operations and exceptional service delivery at one of the countrys busiest travel hubs. KEY RESPONSIBILITIES Deliver excellent customer service at every stage of the rental process Manage reservations, bookings, and scheduling with accuracy Conduct pre and post rental vehicle inspections and document findings Prepare and explain rental agreements clearly to customers Handle customer queries and resolve complaints promptly and professionally Maintain accurate records, documentation, and billing REQUIREMENTS Non Negotiable: Grade 12 (Matric) or equivalent qualification Previous experience in a customer facing or service driven role Proven ability to manage bookings, handle queries, and resolve complaints Strong administrative accuracy and attention to detail Computer literacy (Microsoft Office essential) Valid drivers licence and reliable transport to and from work Advantageous: Previous experience in the car rental or related industry Familiarity with rental or reservation software systems KEY COMPETENCIES Customer Focus: Passion for providing exceptional guest experiences Attention to Detail: Accuracy in inspections, documentation, and billing Communication Skills: Clear, confident, and professional Integrity: Honest and dependable in handling customer data and company procedures Adaptability: Calm and effective under pressure in a busy airport environment Decisiveness: Ability to make confident service related decisions WHY JOIN THE TEAM Be part of an established and forward thinking company known for innovation and service excellence Work in a collaborative and supportive culture that values teamwork and growth Enjoy opportunities for skill development and career progression Contribute to a dynamic environment where your work truly makes an impact