South Africa: Store Leader

This role is ideal for someone with strong leadership skills who can inspire a team, drive sales performance, and deliver exceptional customer experiences. The successful candidate will report to the Area Leader and oversee a small leadership team, including an Assistant Leader. As a Store Leader, you will be responsible for the overall performance of the store, including sales, customer satisfaction, operational excellence, and team development. Your role will involve managing daily operations, leading a team, and implementing strategies to optimize store performance. Key Responsibilities Strategic & Financial Results Achieve store turnover targets by creating an engaging and motivated team environment. Manage shrinkage control and monitor stock-loss risks. Control expenses including overtime, casual wages, petty cash, and stationary. Identify merchandising opportunities to drive sales growth. Operational Excellence Oversee store operations, merchandising, housekeeping, and visual standards. Evaluate staffing needs according to turnover expectations. Provide guidance on store presentation and operational processes. Customer Experience Deliver exceptional customer service and ensure brand standards are consistently met. Implement and monitor customer service initiatives, ensuring a positive in-store experience. Support product demonstrations and in-store engagement activities. Team Leadership Lead, coach, and mentor the team to ensure high performance and alignment with company values. Implement succession planning and talent development initiatives. Address performance issues and provide continuous feedback and recognition. Innovation & Improvement Drive continuous improvement initiatives to enhance store performance. Encourage innovation, implement new ideas, and embrace change. Education & Experience Minimum 35 years experience in a retail leadership role. Experience in apparel, accessories, or general retail preferred. Strong computer literacy and Excel skills. Knowledge of HR and industrial relations processes advantageous. Competencies Strong leadership, interpersonal, and coaching skills. Customer-focused mindset with ability to drive service excellence. Strategic thinking, planning, and problem-solving abilities. Resilient, adaptable, and results-oriented. Ability to inspire and motivate teams, develop talent, and manage underperformance effectively. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.