Eastern Cape: Assistant Lodge Manager posted by Wild Dreams Hospitality

We are seeking a dedicated and experienced Assistant Lodge Manager to support the Lodge Manager in overseeing daily lodge activities, ensuring exceptional guest experiences, and maintaining the highest standards of staff management, procurement, and customer service. With a total of only four rooms, this family-operated lodge embodies personalized service, meticulous attention to detail, and genuine warmth in hospitality.

Core Criteria:

• Valid certification in hospitality management or related field is preferred.
• A valid driver’s licence
• Proven experience in luxury hospitality management, ideally within a safari lodge or remote luxury setting.
• Strong leadership and staff management skills, with the ability to motivate and develop a team.
• Excellent customer service skills and a passion for creating memorable guest experiences.
• Experience in procurement, inventory control, and supplier management.
• Good financial acumen with experience in budgeting and cost-control measures.
• Exceptional communication, organization, and problem-solving abilities.
• Ability to work under pressure and adapt to the dynamic nature of a safari lodge environment.

• Assist the Lodge Manager in overseeing daily lodge operations, ensuring smooth and efficient service delivery.
• Manage and motivate the lodge staff, fostering a positive, team-oriented working environment, while maintaining high standards of professionalism and guest care. Conduct weekly staff meetings.
• Ensure exceptional guest service, addressing guest needs promptly and personally to create memorable safari experiences.
• Oversee procurement processes, including inventory management, stock ordering, and supplier relationships to ensure quality, cost efficiency, and sustainability.
• Coordinate and supervise housekeeping, food and beverage, guides, and other departments to uphold standards of excellence and safety.
• Maintain strict health and safety protocols, ensuring compliance with legal and company standards.
• Assist with budget management and financial reporting, including controlling costs and maximizing revenue opportunities.
• Handle guest feedback and resolve issues swiftly to enhance overall satisfaction and loyalty.
• Support training and development initiatives for staff to promote ongoing service excellence and operational efficiency.
• Collaborate closely with management to implement new initiatives that enhance the lodge’s reputation and guest experience.

This is a live-in position. 21 Days On / 7 Days Off work cycle. Meals provided while on duty.