Johannesburg: Workshop Service Manager – Boksburg

Duties: Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance. Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience. Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets. Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards. Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines. Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts. Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP. Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock. Training and Development: Identify training needs and implement staff development programs to enhance team performance. Requirements: Matric or similar qualification Red Seal Motor Technician (Trade Test Certificate) Clean Criminal record Medically fit PC Literate CMS or similar dealer management system knowledge a must Excellent communication and relationship management (OEM, Staff, Management) Reside on the East Rand Experience: Minimum 6 years of experience in workshop or service management, preferably in a dealership setting. Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers / Service Advisors to apply. Technical Knowledge: Strong understanding of vehicle repair and maintenance processes. Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills. Customer Focus: Strong commitment to providing exceptional customer service. Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment. Software Proficiency: Familiarity with MS Office, IAL/Evolve, CMS or similar CRM License: Valid drivers license not endorsed.