Johannesburg: Hostess posted by Deka Minas (Pty) Ltd

Please note that this position is based in the Middle East, Saudi Arabia, and Al Khobar. All relocation costs will be covered.

We are seeking a polished, professional, and customer-oriented Hostess to join our fine dining restaurant team. The Hostess will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while managing reservations, seating arrangements, and ensuring exceptional guest experiences from arrival to departure. This role requires strong interpersonal skills, excellent communication, and the ability to thrive in a luxury hospitality environment.

Key Responsibilities

• Greet and welcome all guests with professionalism, courtesy, and a genuine smile.

• Manage reservation systems, confirm bookings, and coordinate seating to optimize the flow of service.

• Escort guests to their tables and provide menus while ensuring comfort and satisfaction.

• Communicate effectively with the service team to manage table turnover and special requests.

• Maintain an organized and up-to-date seating chart and guest waitlist.

• Handle guest inquiries, complaints, or special requests with discretion and efficiency.

• Ensure the reception and entrance areas are kept clean, stylish, and inviting at all times.

• Promote the restaurants fine dining standards and uphold brand image.

• Support the service team in creating a memorable guest experience.

Qualifications

• Minimum 12 years of experience in a fine dining restaurant, luxury hotel, or high-end hospitality environment.

• Strong knowledge of fine dining etiquette, guest relations, and service standards.

• Proficiency in reservation management systems (e.g., OpenTable, ResDiary, or similar).

• High school diploma or equivalent; hospitality training is a plus.

• Excellent command of English (additional languages are an advantage).

Skills and Competencies

• Outstanding communication and interpersonal skills.

• Professional, polished appearance with excellent grooming standards.

• Ability to multitask and remain calm under pressure.

• Strong organizational and time management skills.

• A natural ability to engage with diverse clientele and make guests feel valued.

• High attention to detail and commitment to service excellence.

Benefits

• Competitive salary and service charge/tips.

• Training and development opportunities.

• Staff meals and uniform provided.

• Career progression within the luxury hospitality sector.