South Africa: F&B Service Supervisor posted by Wild Dreams Hospitality

You’ll oversee the seamless delivery of food and beverage service across multiple outlets, ensuring every guest experience is polished and memorable. From coordinating shift schedules and mentoring staff to maintaining high operational standards and upholding health and safety protocols, you’ll be at the heart of daily service excellence. With a hands-on approach and a strong eye for detail, you’ll play a vital part in driving team performance and creating a welcoming atmosphere that reflects the brand’s hospitality values.

Candidate Requirements:

• Minimum 3 years’ supervisory experience in a 4* or 5* hospitality setting
• Proven ability to lead service teams in high-pressure environments
• Strong understanding of food and beverage operations, including inventory control, cost management, and service protocols
• Skilled in staff training, performance appraisals, and shift scheduling
• Demonstrates proactive problem-solving and conflict resolution
• Fosters a culture of accountability, motivation, and guest-centric service
• Exceptional communication and interpersonal skills
• Adept at handling high-profile guests and resolving complaints with professionalism
• Committed to delivering memorable guest experiences through personalized service
• Knowledge of food safety and hygiene regulations
• Detail-oriented, organized, and adaptable
• Calm under pressure, with a hands-on approach to service
• Willing to work shifts, weekends, and public holidays
• Must be a local of the area (non-negotiable)

Candidate Responsibilities:

• Oversee daily food and beverage operations for smooth, elegant service.
• Train and manage staff to uphold service standards.
• Ensure food and drink quality meets fine dining expectations.
• Enforce health and safety compliance.
• Address customer issues with professionalism.
• Manage inventory and control costs.
• Contribute to seasonal menu planning.
• Support budgeting and financial oversight.