Midrand: LEARNING SUPPORT OFFICER (VET) posted by Brentwood Employment Relations Specialists

• Diploma or degree in Education or a related field would be beneficial
• 2–3 years’ experience in a student support, tutoring, or learning assistance role, preferably in a tertiary education environment
• Understanding of adult learning principles
• Ability to adapt to diverse learning needs
• Knowledge of inclusive learning practices and strategies
• Understanding of barriers to learning and methods to support diverse student needs
• Strong interpersonal and communication skills (verbal and written)
• Good organizational and administrative skills
• Proficiency in relevant software and technology
• Computer literacy (MS Office, Learning Management Systems such as Moodle or Blackboard).

Duties and responsibilities:

• Answering customer queries
• Receiving registrations from students and registering them on the courses you are coordinating
• Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating, and sending certificates, maintaining accurate records for all of your courses and adhering to all compliance requirements)
• Identifying and counselling underperforming students
• Liaising with overseas offices regarding courses
• Quality monitoring
• Ensure that the courses you coordinate fully comply with all the Standards for Registered Training Organizations
• Implementing company policies and procedures
• Training lecturers and students on the use of Blackboard Collaborate
• Assisting in the scheduling of courses (add to database/ website)
• Working with and maintaining the Moodle site
• Providing assistance to the College Manager and your colleagues
• Assisting with the institutes accounts
• Ad hoc tasks as required by the college manager
• Implementing and complying with company copies and procedures