Job Description
RESPONSIBILITIES
Stakeholder Engagement
- Contribute to stakeholder engagement through engaging with internal and external stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
- Engage across all levels of the organisation, up to Board level.
Business Meetings / Events Arrangement
- Schedule appointments, make arrangements for internal and external meetings and conferences, and organise travel plans following instructions to ensure more senior colleagues or a senior executive make best use of their time.
Operations Management
- Provide operational support by performing a range of route activities using existing systems and protocols.
- Exercise discretion in carrying out activities.
Work Scheduling and Allocation
- Organise own work schedule to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Client & Customer Management
- Help manage internal and external clients by carrying out standard activities and providing support to others.
Internal Communications
- Use the internal communications system to access specific information.
Budgeting and Costing
- Carry out simple tasks as part of the budgeting process.
Facilities
- Support others by performing a range of facilities management activities.
BEHAVIORAL COMPETENCIES
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Communicates Effectively: Develops and delivers clear communication tailored to different audiences.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Manages Complexity: Makes sense of complex and contradictory information to effectively solve problems.
- Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
- Instills Trust: Gains confidence and trust of others through honesty, integrity, and authenticity.
SKILLS
- Planning and Organising
- Account/Client Management
- Verbal Communication
- Policy and Procedures
- Action Planning
- Costing and Budgeting
- Reporting
TOOLS
- MS Office (Word, Excel, PowerPoint, Outlook)
EDUCATION
- Grade 12 / SAQA Accredited Equivalent (Essential)
- Secretarial diploma (Advantageous)
EXPERIENCE
- At least 10 or more years’ experience supporting executive management (Essential)
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