Job Description
Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.
Key Responsibilities
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Respond to customer enquiries via phone, email, and other communication channels
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Resolve customer issues promptly and professionally
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Process orders, returns, and service requests accurately
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Maintain up-to-date customer records and documentation
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Liaise with internal departments to ensure customer needs are met
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Follow company policies, procedures, and service standards
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Identify opportunities to improve customer satisfaction and service processes
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Conducting outbound sales calls
Requirements
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Own transport
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Afrikaans speaking is advantageous
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Previous experience in a customer service or client-facing role
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Strong communication and interpersonal skills
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Excellent problem-solving abilities
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Ability to remain calm and professional under pressure
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Strong attention to detail and organisational skills
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Proficient in basic computer systems and customer management software
Benefits
Provident fund
Group life and Funeral
Competitive Salary
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