Job Description
About the Role
We are seeking a highly organized and detail-oriented Finance Operations Administrator to join our finance team in Johannesburg. This hands-on role plays a critical support function in cash collection, policy administration, and broker/client interaction within a regulated insurance environment.
Key Responsibilities
- Manage the finance administrative mailbox, responding to queries within agreed service levels
- Issue invoices (bulk and ad hoc) and distribute payment receipts to clients and brokers
- Respond to broker and administrator queries relating to payments, receipts, and follow-ups
- Provide payment-related support, including issuing new and one-off payment links
- Adjust premium frequencies in line with approved procedures
- Investigate and resolve issues with payment mandate setups
- Verify payment details in line with compliance requirements
- Send premium reminders in line with policy lapse timelines
- Monitor debtor listings to ensure proactive follow-ups before policy lapses
- Process policy cancellations where required
- Handle reinstatements and declarations of insurability for lapsed policies
- Investigate and resolve failed payments, including Flywire-related issues, with clear communication to clients and brokers
Requirements
- High attention to detail with strong organisational skills
- Excellent written communication and professional email etiquette
- Ability to manage deadlines and high-volume transactional work
- Proactive, reliable, and process-driven
- Comfortable operating in a regulated financial services or insurance environment
Qualifications & Experience
- BCom or equivalent qualification (advantageous)
- 35 years experience in finance operations, bookkeeping, billing, or debtor administration
- Prior exposure to insurance or financial services administration preferred
About Accounting / Finance Jobs in Gauteng
In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.
When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.
Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.
Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.
For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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