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Cape Town: Head of IT Operations (CPT) posted by Datafin

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Job Description

Head of IT Operations (CPT)IT – Manager
Cape Town – Western Cape – South Africa

ENVIRONMENT:
BE accountable for managing the delivery of the IT Service Delivery, IT Infrastructure Management, Technical Architecture, IT continuity management and IT finance administration functions of a dynamic Financial Services Group seeking its next Head of IT Operations. You will collaborate with the Business in order to deliver these services in an effective and efficient manner, ensuring maximum access, availability and quality of the technology environments and services. The successful incumbent must possess a suitable Degree or Diploma, be ITIL Expert Certified or equivalent with a minimum of 5 years work experience managing IT teams, processes, governance and frameworks.
DUTIES:
  • Overall ownership, development and management of the processes, procedures and vendors.
  • Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
  • Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
  • Constantly monitor and improve performance against Service and Operational Level Agreements.
  • Effective handling of escalations on priority incidents.
  • Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
  • Technical System architecture, solution planning, legacy/obsolescence renewal.
  • Strategy and Roadmap planning with team Service Manager and Technical SMEs.
  • Responsible for the identification, escalation and mitigation of risks.
  • Ensure a culture of continuous service improvement in teams and vendors.
  • Management of internal and external relationships.
  • Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
  • Ensure integration with Regional and Group governance requirements as is appropriate.
  • Ensure the optimal performance, succession and engagement of teams.
  • Ensure alignment of priorities and assist Managers/Technical leads with detailed planning.
  • IT Infrastructure/Operations budget management.
  • Set goals, define KPIs, and manage performance in line with business strategy.
  • Drive continuous improvement initiatives within and across teams.
  • IT Contract Management and reviews.
  • Facilitate training and development.
REQUIREMENTS:
Qualifications
  • Relevant Degree or Diploma.
  • ITIL Expert certificate or equivalent.
Experience/Skills –
  • Minimum of at least 5 years experience in managing IT teams, processes, governance and frameworks.
  • Significant IT Operations Management experience.
Advantageous –
  • Project Management experience.
  • Experience in the Financial Services industry.
ATTRIBUTES:
  • Initiative/Proactivity.
  • Leadership skills.
  • Deadline driven and highly motivated.
  • Written communication.
  • Innovation.
  • Problem Analysis.
  • Teamwork & Partnering.
  • Relationship Building.
View Job  Johannesburg: Company Maintenance Engineer (Mechanical / Electrical / Industrial)
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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

View Job  South Africa: Business Development Manager | Dealer Sales

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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