Job Description
About the Role
Kendrick Recruitment is seeking a detail-orientated and proactive Groups & Incentives Relief Consultant to join a leading luxury property group based in Sandton. This role is ideal for an experienced travel professional with strong organisational skills, a passion for exceptional service delivery, and the ability to manage complex itineraries and group logistics.
Key Responsibilities
- Oversee and manage the workload of assigned consultants during periods of absence (annual leave, illness, or training)
- Handle re-quotes, proposals, and operations management for ongoing client bookings
- Assist with the development and coordination of agent and hosted educational bookings in collaboration with the Sales team
- Support the implementation and testing of systems and operational procedures
- Follow up on provisional bookings and revisit lapsed or dead leads during quieter periods
- Assist with loading bookings and administrative tasks during peak periods
- Support Small Group Journey coordination and logistics
Requirements
- Minimum of 3–5 years’ previous inbound tour consulting experience
- Previous experience in luxury travel, groups, or incentives consulting will be highly advantageous
- Strong understanding of the tourism industry, including travel channels, destination management, and customer expectations
- Solid knowledge of Southern and East Africa, with the ability to provide informed recommendations
Qualifications
- Minimum of 3–5 years’ previous inbound tour consulting experience
Salary & Benefits
Salary: Negotiable, depending on experience
About Travel / tourism Jobs in North Johannesburg
The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.
When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.
In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.
The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.
For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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