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Port Elizabeth: Call Centre Team Leader – Debt Recovery posted by AMICA Debt Recovery Services

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Job Description

Debt Collection Call Centre Team Leader At Amica Debt Recovery Services, we believe in second chances, strategic precision, and the power of teamwork. We’re a dynamic, legally grounded organisation committed to ethical debt recovery and exceptional client service. Our call centre is the heartbeat of our operations — and we’re looking for a Team Leader who can inspire, guide, and elevate our frontline team. ole Overview As the Call Centre Team Leader, you’ll be responsible for leading a team of debt recovery agents to meet performance targets, uphold legal compliance, and deliver outstanding customer service. You’ll be the bridge between management and the team, ensuring smooth operations, coaching excellence, and fostering a culture of accountability and growth. Key Responsibilities Leadership & Coaching Motivate and manage a team of 10–15 debt recovery agents Conduct regular performance reviews and one-on-one coaching sessions Foster a positive, resilient, and goal-driven team culture Operational Oversight Monitor daily call centre activity and ensure adherence to KPIs Implement and refine call scripts, workflows, and escalation procedures Manage shift schedules, attendance, and real-time staffing needs Compliance & Quality Assurance Ensure all agents comply with debt collection regulations and company policies Conduct call audits and provide feedback for improvement Liaise with legal and compliance teams to stay updated on regulatory changes Reporting & Strategy Analyse team performance metrics and report to senior management Identify trends, challenges, and opportunities for process improvement Collaborate on strategic initiatives to enhance recovery rates and customer satisfaction Who You Are Proven experience in a debt collection or financial services call centre Minimum 2 years in a team leadership or supervisory role Strong understanding of collections legislation and ethical recovery practices Excellent communication, conflict resolution, and coaching skills Tech-savvy with experience in CRM and call centre software Resilient, empathetic, and results-oriented Job Types: Full-time, Contract Experience: Debt Collection or Creditors Clerk: 2 years (Required) Location: Port Elizabeth, Eastern Cape (Required) Work Location: In person

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About Accounting / Finance Jobs in Nelson Mandela Bay

In the Nelson Mandela Bay region, the accounting and finance industry is a significant contributor to the local economy, with various sectors requiring skilled professionals to manage their financial operations. Generally, this field is in demand, particularly among companies operating in the technology, manufacturing, and services sectors. As a result, job seekers can expect to find opportunities for career growth and development.

Typically, salaries for accounting and finance positions in Nelson Mandela Bay fall within broad ranges. For example, entry-level roles may see salaries ranging from R300 000 to R500 000 per annum, depending on the company size and industry sector. More senior positions can command higher salaries, often between R800 000 and R1.5 million per annum. However, it is essential to note that these figures are general estimates and may vary significantly based on factors such as experience, qualifications, and specific job requirements.

Common skills for accounting and finance roles in Nelson Mandela Bay include proficiency in financial software, analytical skills, attention to detail, communication skills, business acumen, and knowledge of tax laws and regulations. Generally, a strong understanding of financial reporting, budgeting, and forecasting is also highly valued. Many employers require candidates to hold relevant qualifications, such as a Bachelor’s degree in Accounting or Finance.

The accounting and finance industry is prevalent across various sectors in Nelson Mandela Bay, including the technology industry, manufacturing sector, and services sector. Financial professionals can find opportunities with companies that operate in these areas, often working on financial planning, budgeting, and forecasting. Other common industries include logistics, healthcare, and tourism.

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For those interested in pursuing a career in accounting and finance, there are various development opportunities available. Many employers invest in professional development programs, which provide training and certification opportunities. Typically, career progression paths involve moving from entry-level roles to senior positions, with potential for advancement to leadership roles or specialized areas such as financial planning or risk management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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