Western Cape: Assistant Room Service Manager posted by Hospitality Hire

January 14, 2026 Jobs in South Africa

Hospitality Hire

Western Cape

Food & Beverage

Job Description

About the Role

We are seeking a professional Assistant Hotel Room Service Manager to support the Room Service Manager in overseeing all aspects of in-room dining operations. This role ensures that guest orders are delivered promptly, accurately, and to the highest standard of quality, while maintaining operational efficiency and exceptional guest experiences.

Key Responsibilities

Assist the Room Service Manager in overseeing daily room service operations and schedules
Ensure prompt, accurate, and professional delivery of in-room dining orders
Supervise, mentor, and support room service staff, maintaining high service standards
Address and resolve guest complaints or special requests promptly and professionally
Coordinate with kitchen, F&B, and housekeeping departments to ensure smooth operations
Monitor service delivery, adherence to SOPs, and support continuous improvement initiatives
Oversee order accuracy, presentation, and portion control to maintain brand standards
Assist with training, coaching, and development of room service team members
Maintain health, safety, and hygiene standards in compliance with hotel policies and regulations

Requirements

Minimum 3–5 years’ experience in hotel Room Service or Food & Beverage operations in a 4/5-star property
Previous supervisory or assistant management experience in room service, F&B, or luxury hotel dining preferred
Knowledge of hotel PMS (Opera or similar) and room service order management systems
Hospitality qualification or diploma advantageous
Excellent leadership, communication, and interpersonal skills
Ability to remain calm under pressure and resolve guest issues efficiently
Strong organizational, planning, and operational management abilities
South African citizen with a valid ID
Flexibility to work shifts, weekends, and public holidays

Qualifications

Minimum 3–5 years’ experience in hotel Room Service or Food & Beverage operations
Hospitality qualification or diploma

How to Apply

All applicants will attend a virtual introduction interview. Ensure your CV is 100% updated. Only candidates with proven Room Service or F&B supervisory experience will be shortlisted. Recruitment aligns with the company’s Employment Equity Plan. Must hold a valid South African ID.

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Important Application Notes

Only candidates with proven Room Service or F&B supervisory experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview

About Food & Beverage Jobs in Western Cape

In the Western Cape region, the food and beverage industry is a significant contributor to the local economy, with various sectors such as hospitality, manufacturing, and agriculture employing professionals in this field. Typically, job seekers in this industry can expect to find opportunities in areas like restaurant management, quality control, marketing, and sales. Generally, these roles are highly sought after due to the growing demand for food and beverage services.

When it comes to salaries, the range is quite broad, with entry-level positions typically falling within R150 000 – R300 000 per annum, depending on factors such as company size, industry sector, and level of experience. Experienced professionals can expect higher salaries, often ranging from R500 000 – R1 million or more per year. However, please note that these figures are only general estimates and may vary significantly based on individual circumstances.

Common skills for food and beverage professionals include excellent communication and leadership skills, attention to detail, ability to multitask, knowledge of food safety and quality control protocols, and experience with point-of-sale systems and inventory management software. Many employers also look for candidates with a strong understanding of customer service and marketing principles. In some cases, proficiency in languages such as Afrikaans, isiXhosa, or English may be an added advantage.

The industry sectors that commonly employ food and beverage professionals include the hospitality sector, manufacturing sector, financial services sector, and agriculture. These sectors often require professionals to work in fast-paced environments, manage inventory, and maintain high standards of quality control.

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Career development opportunities for food and beverage professionals are diverse and extensive. Many aspiring professionals start as entry-level positions and work their way up to senior roles within a few years. Others may choose to pursue further education or training in areas like culinary arts, hospitality management, or food science. With experience, they can move into leadership positions, open their own businesses, or explore roles in related fields like marketing or sales.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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