Job Description
About the Role
Telebest is seeking a highly skilled Team Leader in our Fraud department to join our team of experts. As a Team Leader, you will be responsible for minimizing fraud losses, monitoring live queues, and ensuring productivity is optimized through hands-on management of your team. You will also be expected to handle internal and external customer services compliments, complaints, and ensure accurate reporting.
Key Responsibilities
- Minimize Fraud losses in line with target range.
- Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
- Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
- Ensure that all staff are trained and skilled in all areas of fraud risk management.
- Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
- Handle Internal and external customer services compliments, complaints.
- Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
- Ensure company policies and procedures are communicate to the team.
- Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
Requirements
- Matric
- Recent successful Team Leader experience in a financial services environment- essential.
- Experience in coaching and mentoring team members- essential.
- Experience of fraud in financial services would be advantageous.
Qualifications
- Matric
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Western Cape
In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.
When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.
Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.
Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.
For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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