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Johannesburg: Automotive Service Advisor – Edenvale

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Job Description

About the Role

We are seeking a highly experienced and skilled Automotive Service Advisor to join our team in Edenvale, Johannesburg. As a key member of our service department, you will be responsible for delivering exceptional customer experiences, supporting our workshop, parts, finance, and sales teams, and driving business growth through your technical knowledge and excellent communication skills.

Key Responsibilities

  • Deliver professional, high-calibre customer service experience throughout the service cycle
  • Support the workshop, parts, finance, and sales teams to ensure timely updates and transparent communication
  • Facilitate smooth vehicle check-in, status feedback, and hand-over
  • Uphold ethical practices and maintain dealership brand standards
  • Strive to achieve OEM CSI and Balance Scorecard performance targets
  • Adopt a customer-first approach with empathy and solution-driven communication
  • Maintain a polished, professional presence in all customer interactions

Requirements

  • Matric / Grade 12 (a relevant tertiary qualification advantageous)
  • 35 years experience as a Service Advisor in a dealership environment
  • Strong technical knowledge of vehicle servicing & parts processes
  • Haval, BAIC, Tata GWM, Suzuki, Mahindra brand experience advantageous
  • Excellent communication in English & Afrikaans
  • Strong customer-handling, admin, and negotiation skills
  • Proficient in MS Office dealership systems (CMS, Evolve, IAL, etc.)
  • Valid drivers licence & medically fit for active workshop interaction
  • Clear criminal record (verification will apply)

Qualifications

  • Matric / Grade 12

Salary & Benefits

[Not specified in original job description]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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