Job Description
About the Role
Isilumko Staffing is seeking an experienced Late-Stage Collections Agent to join our team in Johannesburg. As a key member of our collections team, you will be responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery.
Key Responsibilities
- Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
- Initiate contact with customers who are significantly delinquent through phone calls.
- Negotiate payment arrangements, settlements, or other suitable solutions to recover outstanding balances.
- Maintain detailed and accurate records of all collection activities, conversations, and agreements with customers.
- Ensure full compliance with all relevant debt collection laws, regulations.
- Develop and implement effective recovery strategies, utilizing skip tracing techniques when necessary.
- When appropriate, recommend accounts for legal action and collaborate with legal teams.
Requirements
- Matric Certificate.
- Previous experience in late-stage collections or a similar role in the financial industry.
- In-depth knowledge of debt collection laws and regulations.
- Strong negotiation and communication skills.
- Patience and empathy when dealing with customers in difficult financial situations.
Qualifications
- Matric Certificate.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Development Jobs in Gauteng
The development job market in Gauteng, South Africa is thriving, with numerous opportunities available in various sectors. The province is home to a large portion of the country’s economic hubs, including Johannesburg, Pretoria, and Ekurhuleni, making it an attractive location for companies looking to expand their operations. As a result, there is a growing demand for skilled developers who can drive innovation and growth.
Salaries in Gauteng are competitive, with average salary ranges varying depending on the specific role and industry. For example, software engineers can expect to earn between R600,000 – R1,200,000 per annum, while data analysts can earn between R400,000 – R800,000 per year. These figures are based on national averages, but salaries can vary widely depending on factors such as company size, experience, and specific job requirements.
To succeed in a development role in Gauteng, you will need to possess certain key skills. These include proficiency in programming languages such as Java, Python, or JavaScript, as well as experience with agile development methodologies like Scrum or Kanban. Additionally, knowledge of cloud computing platforms such as AWS or Azure is highly desirable, as is experience with data analysis tools like Tableau or Power BI. Other essential skills include problem-solving abilities, strong communication skills, and the ability to work collaboratively in a team environment.
Several major companies and industries are actively hiring for development roles in Gauteng. For example, tech giants such as Microsoft and IBM have large operations in the province, while financial institutions like Standard Bank and Absa also employ numerous developers. Additionally, there are many startups and innovative companies based in Gauteng that are driving growth and innovation in various sectors.
For those interested in a development career in Gauteng, there are numerous opportunities for career growth and advancement. Many companies invest heavily in employee training and development programs, providing opportunities for professionals to gain new skills and advance their careers. Additionally, the province is home to several top-ranked universities and research institutions, offering a range of academic programs in computer science and related fields. With hard work and dedication, it is possible to build a successful career as a developer in Gauteng, with many opportunities for advancement and professional growth available.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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