Port Elizabeth: Restaurant General Manager posted by Zeebra Junction Specialist Recruitment

About the Role

The General Manager is responsible for managing the daily operations of our fine dining restaurant, overseeing the inventory and ordering of food and supplies, optimizing profits, and ensuring that guests are satisfied with their dining experience. The General Manager reports to the Operations Manager.

Key Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Enforce hygiene practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Work with head office/suppliers for efficient provisioning and purchasing of supplies.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with suppliers and executive chef, and schedule the delivery of fresh food and supplies.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Provide direction to employees regarding operational and procedural issues.
• Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.

Requirements

• Knowledge of computers (MS Word, Excel).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Must possess a valid driver’s license.
• Must agree to background and credit checks.

Qualifications

• Degree in hotel/restaurant management is desirable.
• A combination of practical experience and education will be considered as an alternative.

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