Johannesburg: Internal Sales Representative – Steel Industry posted by Hire Resolve

About the Role

Hire Resolve is seeking an experienced Internal Sales Representative to join their team in Johannesburg, specializing in the manufacturing and distribution of steel products. As a key member of the sales team, you will play a crucial role in driving business growth and customer satisfaction.

Key Responsibilities

• Receiving and verifying incoming inquiries via telephone and email
• Communicating with relevant personnel regarding credit application assistance for customers requiring account queries
• Maintaining a daybook of all incoming inquiries, e.g., sales queries
• Submitting quotations via email to the customer
• Reviewing official orders against SYSPRO-generated quotation
• Assisting COD (Cash on Delivery) customers
• Processing of all acceptable orders into the Syspro system
• Resolving any variances between order and quotation
• Generating and processing buy-out orders to approved suppliers, including work-in-progress orders and expediting thereof
• Liaison with the Managing Director, and Sales Managers on technical issues
• Generating Credit Notes and submitting them to the Managing Director for approval
• Manage and interpret customer requirements and offer technical support
• Work with the Fabrication / Stores team to ensure customer requirements are met
• Ensure quotes are complete and sent to customers within the stipulated turn-around times
• Build and maintain good relationships with customers and ensure retention of existing customers
• Refer customer complaints to the Quality Department
• Communicate any specific delivery requirements to the Warehouse Manager on delivery time
• Adhere to sales budgets and targets as instructed

Requirements

• Grade 12 or equivalent
• 3-5 years of experience in the stainless steel industry (e.g., Pipe, fitting, flanges, and sheet)
• 3 years of working knowledge of SYSPRO (processing of orders and closing/completion of order processes – must also have knowledge of back order process, buyout orders, work-in-progress orders, and quotations)
• Ability to promote and maintain customer satisfaction
• Proficient in MS Office
• Good verbal communication skills
• Knowledge of COD procedures
• Good communication skills, people relation skills, and interpersonal skills (internal and external)
• Knowledge of general administrative processes
• Must be able to do basic maths and measurement conversions
• Must be able to come up with solutions to customer queries and solve problems
• Knowledge of the credit application process related to the company

Qualifications

• Grade 12 or equivalent