Rustenburg: Centre Manager (Rustenburg) posted by Flair TM

About the Role

We are seeking an experienced Centre Manager to lead the operations of our key retail centre in Rustenburg. As a results-driven property professional, you will be responsible for driving leasing, arrears management, and operational excellence while ensuring customer satisfaction. With your strong leadership skills and knowledge of budgeting, forecasting, and financial reporting, you will play a critical role in shaping the future of retail in Rustenburg.

Key Responsibilities

• Prepare and manage the centre’s annual income and expense budgets.
• Track rental income, turnover rentals, municipal recoveries, utilities, and cost control.
• Monthly income statement reporting and variance analysis.
• Collaborate with operations on maintenance plans, lifecycle costing, and CAPEX.
• Oversee lease renewals, tenant exit procedures, and vacant unit readiness.
• Drive leasing through site visits, canvassing, and tenant engagement.
• Work closely with Asset Managers on tenant mix, leasing strategy, and occupancy targets.
• Ensure all leases are concluded timeously and deposits received before occupation.
• Collaborate weekly with credit control to manage arrears.
• Engage tenants directly on outstanding rentals and legal proceedings.
• Participate in arrears reporting and make recommendations on write-offs.
• Maintain high standards of cleanliness, security, and overall tenant/visitor experience.
• Ensure centre operations meet compliance standards and safety regulations.
• Drive a customer-centric approach to building maintenance and tenant comfort.
• Support the development and execution of the annual marketing plan.
• Implement promotions and events that drive footfall and tenant sales.
• Oversee marketing agencies, branding, and CSI initiatives.
• Manage marketing budgets and ensure consistent brand representation.
• Lead the Centre Management team, including marketing, admin, and operations.
• Oversee exhibitions, promotional spaces, and income generation.
• Prepare monthly management packs and reporting.
• Conduct performance reviews and ensure a culture of service excellence.

Requirements

• 5–7 years of experience in retail centre management, shopping centre operations, or commercial property management.
• Strong understanding of leasing, property finance, facilities management, tenant relations, and arrears control.
• Knowledge of budgeting, forecasting, and financial reporting.
• Strong leadership and communication skills.
• Experience using property management systems (MDA, MRI, PIMS) advantageous.
• Relevant tertiary qualification in Property, Business, or Marketing preferred.
• Must be based in or willing to relocate to Rustenburg.
• Experience managing centres of 40,000m² GLA or similar is beneficial.

Qualifications

• Bachelor’s degree or equivalent in Property, Business, or Marketing (if mentioned).

Salary & Benefits