Job Description
About the Role
We are seeking a Support Engineer to join our team in Cape Town City Centre. This role requires a technical expert with strong problem-solving skills and excellent interpersonal abilities. As a Support Engineer, you will work closely with customers to resolve software-related issues, provide guidance on Microsoft Office Suite applications, and assist with network and infrastructure-related issues. Your experience in troubleshooting and resolving complex technical issues is crucial for this role.
Key Responsibilities
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
- Provide expert support for Microsoft Office Suite and other Microsoft applications.
- Troubleshoot and resolve software-related issues promptly and efficiently.
- Assist end-users with software installations and updates.
- Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance.
- Assist in troubleshooting and resolving network and infrastructure-related issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices.
Requirements
- Senior Certificate plus tertiary education in information technology
- Certifications like Vendor Certification (CCNA) or Comptia Network beneficial
- Own car and valid drivers license
- Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk, and MacOS
- 3 years experience in technical support
Qualifications
- Senior Certificate
- Tertiary education in information technology
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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