Giyani: Store Manager – Giyani

About the Role

Are you a results-driven leader with a passion for retail and people development? We are seeking an experienced Store Manager to join our dynamic team, taking ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels
• Ensure consistent implementation of merchandising and marketing standards
• Attract and retain a strong and loyal customer base
• Inventory Management: oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand.
• Customer Service: ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Requirements

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Qualifications

• Bachelor’s degree in Business Management or related field (if applicable)

Salary & Benefits

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