Job Description
About the Role
The Waiter is a vital member of our hospitality team, responsible for delivering exceptional guest experiences and maintaining high standards of service. In this role, you will be at the forefront of ensuring dining areas are prepared to standard, service is efficient and professional, and guests receive a consistently high-quality dining experience.
Key Responsibilities
- Clean and maintain designated areas according to set procedures, hygiene standards, and daily routines.
- Change table linen as required and ensure damaged or dirty linen is reported and exchanged.
- Clean and refill cruet sets and ensure adequate stock of condiments and sauces.
- Ensure table décor and flowers are fresh and meet presentation standards.
- Set tables according to prescribed standards, ensuring cleanliness and good condition of all items.
- Ensure side stations are fully stocked with cutlery, linen, and required equipment.
- Prepare and serve tea and coffee according to set standards.
- Take guest orders accurately and communicate them to the relevant departments.
- Maintain full knowledge of all menu items.
- Serve food and beverages professionally, courteously, and efficiently.
- Clear and clean tables promptly while ensuring guests do not feel rushed.
- Present bills accurately and process payments according to company procedures.
- Maintain excellent guest relations and assist guests where possible.
- Handle guest complaints professionally and report them to the Duty Manager.
- Report any suspicious items or activities to management immediately.
- Participate in fire and evacuation drills and be familiar with emergency procedures.
- Maintain high standards of personal hygiene and appearance.
- Attend required meetings and training sessions.
Requirements
- 1–3 years’ experience in a similar hospitality role
- Basic proficiency in Microsoft Office
- Working knowledge of hospitality PMS systems (Opera or Symphony experience advantageous)
Qualifications
- Matric (minimum requirement)
- Relevant hospitality qualification advantageous
Salary & Benefits
Salary package includes a mandatory 5% contribution to the company provident fund. Medical Aid available as part of the CTC package
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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