Rustenburg: Operations Manager: Retail posted by SET Consulting

About the Role

The Operations Manager: Retail & Resort will lead the planning, management, and governance of the end-to-end operation, as well as the day-to-day retail business operations (including retail F&B outlets) across the resort. This role aims to ensure these areas are well-maintained and secure, achieving synergy and customer experience standards while driving footfall, increasing revenue, and managing risk in line with legislation, regulations, and conditions of license.

Key Responsibilities

• Understand the Business and Unit strategy and operationalize objectives, targets, and deliverables for all retail operating areas
• Build a customer value proposition for Retail F&B, Retail areas, providing a clear plan of the operational vision and objectives to be achieved
• Create synergy and alignment of the retail strategy across operations, communicate objectives, promotions, and standards to the retail team, business partners, and key stakeholders to ensure optimal implementation throughout the experience
• Build, negotiate, and manage relationship agreements and partnerships with key suppliers, retailers, and sponsors to achieve business objectives and leverage new opportunities and joint initiatives
• Conduct regular walkabouts of retail operating areas (including front of house and back of house areas) and audit retail operations, highlighting areas of concern and collaborating with tenant and service provider management to find a solution for improved excellence in product and service standards
• Oversee the planning, management, and delivery of all F&B retail operations, including product development, controls, and customer experience
• Facilitate and oversee the quality management and planning of the aesthetic maintenance of the resort and all retail areas across the complex
• Pay close attention to the security of assets across the business; ensuring any areas of concern are addressed immediately.
• Monitor productivities in operating areas
• Manage the financial position for relevant business operations including management of budget, cost management, capex, PIP, and forecasting, pricing management, financial reporting on revenue analysis and revenue strategies for these business areas
• Reports and provides feedback to top management on business and consumer retail trends; recommendations of changes and improvements in the retail environment; service standards, financial implications, and progress on return on investment
• Be available to deputise for General Manager in his/her absence
• Develop, coach, and retain the units high-performing hotel and operational talent

Requirements

• 10 years experience in the hospitality industry including 4 years F&B management experience
• Experience in managing Business Partners and Service Level Agreements
• Knowledge and experience of the retail environment, promotions, and retail management (including contract management)
• Stakeholder Management
• Thorough understanding of legislation (SHE/LRA/risk management)

Qualifications

• 3-Year B-Degree (Business Management or hospitality Management) – Must have