Job Description
About the Role
A leading Cloud Solutions company is on the hunt for a highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect and trusted advisor for their customers, designing, deploying, and managing sophisticated communication solutions that solve real-world business problems. You will be at the forefront of their innovation, working with a diverse technology stack that includes VoIP, cloud platforms, and emerging AI.
Key Responsibilities
- Solution Lifecycle: Responsible for the entire solution lifecycle, from initial design to successful implementation and ongoing optimisation.
- Solution Architecture & Design: Architect, design, and deploy bespoke VoIP and contact center solutions that meet and exceed client expectations.
- Technical Leadership: Act as the subject matter expert for their product suite, guiding clients through complex technical challenges and demonstrating the value of their offerings through compelling presentations and demos.
- Project Collaboration: Work closely with the Projects department to ensure solutions are delivered on time, within budget, and to the highest standard.
- Infrastructure Management: Install, configure, and maintain network services, servers (including clusters), and software. You will manage system backups, monitor performance, and perform advanced troubleshooting to ensure maximum uptime and reliability.
- Client Enablement: Provide detailed training to clients, empowering them to make the most of their new systems. You will also analyse their business processes to identify opportunities for improvement.
Requirements
- 6 years in a technical customer-facing role (e.g., 1st/2nd Line Support, Technical Account Management).
- 5 years of hands-on experience with VoIP and IP Telephony technologies.
- Proven expertise in network diagnostics and proficiency with monitoring tools (e.g., Zabbix).
- A valid driver’s license and your own reliable transport are required.
Qualifications
Matric essential Relevant tertiary qualification or equivalent experience essential.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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