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South Africa: Desktop Support Technician posted by Overture Rede

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Job Description

About the Role

Overture Rede is seeking a skilled Desktop Support Technician to provide IT support for end-users, manage devices, and ensure smooth operation of Windows and Microsoft 365 environments. The ideal candidate will hold relevant certifications and have hands-on experience with modern workplace technologies.

Key Responsibilities

  • Provide technical support for desktops, laptops, and mobile devices.
  • Install, configure, and troubleshoot Windows 10/11 operating systems and Microsoft 365 applications.
  • Manage and maintain devices using Microsoft Endpoint Manager (Intune) or similar device management tools.
  • Assist in resolving hardware, software, and network connectivity issues.
  • Document support procedures, create knowledge base articles, and guide end-users.
  • Support IT onboarding and off boarding activities, including device provisioning and recovery.

Requirements

  • 35 years of experience in desktop support or related IT role.
  • Relevant certifications: CompTIA A+, IT Fundamentals+ (ITF+), Modern Workplace / Windows certifications (MD-102, Windows 10/11, M365, Device Management).
  • Strong knowledge of Microsoft 365, Active Directory, and endpoint management.

Qualifications

  • Bachelor’s degree in IT, Computer Science, or a related field.

Salary & Benefits

35 years of experience is offered for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

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When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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