Job Description
About the Role
We are seeking a seasoned leader to join our team as a Centurion: Senior Customer Service Leader. As a key member of our senior leadership, you will be responsible for leading and developing our full Customer Service function, owning customer engagement strategy, operational excellence, performance reporting, escalation leadership, and cross-functional improvement initiatives. This is an exciting opportunity for a strategic leader with a strong track record in customer service management to drive results in a demanding industry.
Key Responsibilities
- Develop and implement the customer service strategy aligned with organisation goals.
- Work with executive leadership to shape customer experience priorities and performance indicators.
- Lead day-to-day customer service operations to ensure high-quality service delivery.
- Handle escalations, complex client issues, and high-stake service challenges personally when needed.
- Manage, coach, and mentor customer service team leaders and staff.
- Collaborate with ops, sales, marketing, and product teams to resolve issues and improve customer outcomes.
Requirements
- 5–10+ years’ experience in customer service leadership, ideally in a high-pressure BPO or service environment.
- Strong track record of developing and executing strategy, driving operational performance, and resolving complex customer and business matters.
- Exceptional communicator—written and verbal.
- Demonstrated ownership and leadership maturity; not a “clockchecker” or job hopper.
- Resilient, decisive, and able to operate effectively under pressure.
Qualifications
- Bachelor’s degree in Business Administration or related field (if applicable)
- Relevant certifications or diplomas (if applicable)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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