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Cape Town: Client Experience Experts B2c posted by HotelJobs

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Job Description

POSITION OVERVIEW Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive impression. CUSTOMER EXPERIENCE Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements Arranging of gifts if applicable Pre and on trip support and client communication / key touchpoints (e.g.; messaging clients re special occasions; reminders; last minute sight seeing) Pre and post travel communication / mailers, e.g., welcome home mailer Complaint management e.g., amending services where required BOOKINGS MANAGEMENT Sell add on services e.g., day tours, cultural visits or balloon safaris Processing of Refunds i.e., flight refunds and changes in Bazaruto Handling logistics and park fee changes Final documentation review and sending of documentation to clients Along with the Sales Consultant, handling of booking/itinerary changes or cancellations Emergency phone duty THIRD PARTY LIAISON Work closely with suppliers / product to resolve issues pre or during travel AD-HOC Assist consultants in managing inbox while on leave. QUALIFICATIONS: Matric Diploma in travel and tourism or Relevant tertiary EXPERIENCE AND KNOWLEDGE Minimum of 3-5 years SAFARI Travel Industry experience Professional email and telesales communication Customer service experience Experience using our quoting system, Bazaruto (advantageous)

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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