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Cape Town Region: Concierge (4 Or 5 Star Hotels Exp) posted by Hospitaity Hire SA

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Job Description

About the Role

A prestigious luxury hotel in Cape Town is seeking an experienced Concierge to deliver personalised, high-touch guest services within a fast-paced, high-volume luxury environment. This role is guest-facing and requires exceptional local knowledge, strong communication skills, and the ability to manage multiple guest requests with professionalism and discretion.

Key Responsibilities

  • Provide personalised concierge services to all guests, including bookings, recommendations, and itineraries
  • Handle guest requests efficiently and professionally, ensuring a seamless guest experience
  • Build strong relationships with local service providers, tour operators, and restaurants
  • Assist with VIP guest arrangements, special occasions, and bespoke experiences
  • Manage guest feedback, concerns, and service recovery in line with luxury standards

Requirements

  • Proven experience as a Concierge or Guest Services professional in a 4- or 5-star hotel
  • Experience in a busy hotel environment (200 rooms or similar high-volume operation preferred)
  • Excellent knowledge of Cape Town attractions, restaurants, tours, and services
  • Strong guest engagement and service recovery skills

Qualifications

  • Matric (Grade 12)

Salary & Benefits

No information available

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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