Job Description
About the Role
Hospitaity Hire SA is seeking a highly experienced and skilled Front Office Manager to lead front office operations within our luxury hotel in Cape Town. As a senior operational role, you will be responsible for managing large teams while maintaining exceptional service standards, handling guest complaints, and ensuring smooth day-to-day operations.
Key Responsibilities
- Manage and oversee all Front Office operations, including Reception, Guest Services, and Concierge
- Lead, train, and manage the Front Office team to ensure consistent service delivery
- Ensure smooth guest arrivals, departures, and occupancy flow during peak periods
- Handle guest complaints, escalations, and service recovery professionally
- Conduct regular Duty Manager shifts, overseeing overall hotel operations
- Maintain accurate records, reporting, and guest profiles on Opera
Requirements
- Proven experience as a Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel
- Experience in hotels with 200 rooms or more
- Strong operational front office background, including reception, reservations, and guest services
- Opera PMS experience is essential
- Willing and able to work shifts, including weekends, evenings, and public holidays
- Willing to perform Duty Manager shifts
Qualifications
- Matric (Grade 12)
Salary & Benefits
[This section remains empty as it was not mentioned in the original description]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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