Durban: Outbound Business Consultant (Healthtech Industry)

January 29, 2026 Jobs in Durban

Job Description

About the Role

We are seeking a highly skilled and experienced Outbound Business Consultant to join our team in Durban. In this pivotal role, you will onboard and maintain larger mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and becoming their trusted business advisor. With a focus on delivering high-quality service and driving growth, we are looking for someone who is passionate about the healthtech industry and has a proven track record of success.

Key Responsibilities

Develop strong relationships with providers by offering valuable insights and support
Take full ownership of the assigned client base
Onboard new clients and train existing ones on products and processes through various channels (in-person, telephonic, digital)
Maintain thorough records of all client interactions in the CRM system
Collaborate with New Business Consultants to drive regional growth and ensure smooth sales conversions
Analyse client data to optimise product usage and support client success
Guide clients through change management processes
Identify and pursue upselling opportunities to enhance client value and sustain profitability
Record all client queries on the Service Desk Plus (SD) platform

Requirements

National Senior Certificate (Matric)
Relevant tertiary qualification is preferred
5 years client service experience in both the healthcare and information technology sectors
2 years training clients on software products
2 years upselling products and services to existing clients
Sound knowledge of the South African private medical industry and medical practices is highly advantageous
Proficiency in English; strong communication, negotiation, and change management skills essential
Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team

Qualifications

National Senior Certificate (Matric)

Salary & Benefits

Basic Salary of R30,000, Petrol Card, Cell Phone Allowance. (Note: The offer may be lower for a candidate who meets the majority of the qualifying criteria but does not meet all requirements in full. The offer will be market related based on skills and experience.)

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in eThekwini

In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.

The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.

Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.

The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.

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For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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