Job Description
About the Role
We are seeking an experienced Guest Experience Coordinator to join our team in Hout Bay. This live-out position requires a passion for guest services and experiences, strong organisation and communication skills, and a flair for aesthetics. The ideal candidate will have 3-5 years of similar experience at a luxury hospitality establishment and be proficient using social media platforms.
Key Responsibilities
- Oversee and deliver seamless end-to-end guest experiences, ensuring consistently high service standards across all touchpoints
- Plan, coordinate, and execute on-site events and special occasions, managing logistics, timelines, and supplier relationships
- Curate and manage social media content to reflect the property’s brand, aesthetic, and guest experience in real time and post-stay
- Maintain exceptional attention to detail in guest presentation, event styling, and overall look and feel of guest-facing areas
- Lead, train, and supervise guest experience and front-of-house staff, ensuring alignment with service expectations and brand values
Requirements
- 3-5 years of similar experience at a luxury hospitality establishment
- Proven experience in planning and executing events
- Proficient using social media platforms
- Excellent communication skills, both written and verbal
- Service-driven nature and passion for creating memorable guest experiences
Qualifications
- Bachelor’s degree or equivalent qualification (if applicable)
Salary & Benefits
Competitive salary and benefits package.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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