Cape Town: Guest Liaison / Concierge Relief – Exclusive Luxury Five Star Property, Cape Town posted by HotelJobs

January 28, 2026 Jobs in Cape Peninsula

HotelJobs

Western Cape

Other IT/Computer

Job Description

About the Role

The Client is seeking a polished, insightful and service-driven Guest Liaison with proven concierge experience to deliver personalized, seamless and unforgettable guest journeys at an exclusive luxury five-star property in Cape Town. This role is pivotal in anticipating guest needs, curating meaningful experiences, and maintaining the highest standards of communication and administration.

Key Responsibilities

Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
Liaise with guests according to the service, communication and turnaround standards set out by the Concierge Department.
Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.
Provide informed, up-to-date recommendations on Cape Town’s restaurants, events, exhibitions, cultural highlights, activities, and seasonal happenings.
Make and manage bookings for dining, tours, activities, transportation, wellness and special events with efficiency and precision.
Curate personalized itineraries and offer thoughtful, relevant alternatives when availability changes or guest needs shift.
Contribute to memorable touches through bespoke amenities, gifting and tailored surprises based on guest preferences.
Build and maintain strong relationships with key suppliers, restaurants, guides, and service partners to secure premium access for guests.
Manage guest requests with professionalism, urgency, and a solutions-oriented mindset.
Ensure guest profiles in Opera are updated meticulously, including preferences, past experiences, and repeat-stay information.

Requirements

Proven concierge experience within a luxury (5-star) hospitality environment.
Excellent administrative skills, with strong accuracy, organization, and follow-through.
Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities.
Naturally anticipatory able to understand guests’ needs instinctively and deliver unique recommendations and relevant alternatives.
Warm; articulate communicator with confidence engaging discerning international guests.
Highly organized with exceptional attention to detail and the ability to multitask under pressure.

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Qualifications

Formal Hospitality Qualification advantageous.
Previous experience in a similar luxury concierge role essential.

Salary & Benefits

Base: 16 500K gross salary per month

Medical Aid: 50% towards the main members contribution only

Pension: 6% contribution both ways Gratuity: Paid monthly in arrears as per the split calculation.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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