Cape Town: Head of IT – Cape Region posted by CallForce

January 29, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Telecommunication

Job Description

Department: Information Technology
Reports to: Group Financial Manager

Location: Cape town
Work Schedule: Full-time | Some after-hours support required

Job Purpose:

The Regional Head of IT for Cape Town is responsible for managing and supporting all IT operations within our Cape town offices, while supporting the broader national IT team ensuring the availability, stability, and security of systems in the Cape town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities:

Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
Support new site setups, campaign rollouts, expansions, and relocations within the region.
Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements:

Bachelors Degree in Information Technology, Computer Science, or related field
Minimum 57 years experience in IT, with at least 3 years in a management role
Experience in BPO, call centre, or telecom environments is essential
Strong knowledge of dialler system functionality and management
Proficient in network infrastructure, firewalls, VPNs, Windows/ servers

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Preferred Certifications:

CompTIA Network+ / Security+
CCNA or similar networking certifications
ITIL certification

Key Competencies:

Strong leadership and team management skills
Excellent troubleshooting and problem-solving abilities
Strategic thinking with attention to detail
Good communication and stakeholder management
Ability to thrive in a fast-paced, 24/7 environment
Strong documentation and process development skills

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Western Cape

The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.

In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.

Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.

The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.

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For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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