Job Description
Location: La Mercy
Industry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | Distribution
The Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.
Key Responsibilities:
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Manage and lead a technical sales call centre team to achieve sales and performance targets
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Provide strong leadership, coaching, and mentorship to team members
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Monitor call centre KPIs, sales metrics, and service levels
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Develop and implement strategies to improve sales performance and customer experience
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Work closely with technical and operations teams to ensure accurate product knowledge and solutions
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Ensure compliance with company policies, processes, and quality standards
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Prepare and present regular performance and sales reports to senior management
Minimum Requirements:
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Minimum of 3 years experience in a call centre managerial or supervisory role
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Proven leadership and people management skills
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Excellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environments
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Strong sales acumen with experience managing technical sales teams
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Excellent communication, problem-solving, and decision-making skills
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Ability to perform under pressure and manage multiple priorities
Key Competencies:
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Strong leadership and team development capabilities
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Strategic thinking and results-driven mindset
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High level of technical understanding and adaptability
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Customer-focused with a sales-oriented approach
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the engineering profession is a vital part of the country’s economic growth and development. Generally, the job market for engineers in this region is expected to continue growing due to the increasing demand for infrastructure development, industrialization, and innovation. Typically, engineers in Kwazulu-Natal can expect to find employment opportunities across various sectors, including mining, energy, manufacturing, and technology.
The salary range for engineers in Kwazulu-Natal can vary widely depending on factors such as experience, company size, industry sector, and location. Generally, salaries for engineers in this region are considered to be competitive with national averages, but may be lower than those offered in major metropolitan areas. Broadly speaking, entry-level engineers in Kwazulu-Natal can expect to earn between R400 000 to R600 000 per annum, while more experienced engineers can earn upwards of R1 million to R2 million or more, depending on the specific requirements and qualifications of the role.
Common skills for engineering roles in Kwazulu-Natal include proficiency in design software such as Autodesk, SolidWorks, or CATIA; strong analytical and problem-solving skills; excellent communication and teamwork abilities; experience with engineering management tools like MS Project or Asana; knowledge of industry-specific standards and regulations; and a basic understanding of programming languages such as Python, C++, or Java. Often, engineers in this region also possess a degree in mechanical engineering, electrical engineering, or civil engineering from a reputable South African university.
Many industries commonly employ engineers in Kwazulu-Natal, including the mining sector, which is a significant contributor to the country’s economy; the energy sector, which includes renewable energy and traditional fossil fuels; manufacturing sector, which encompasses various types of production facilities; and technology industry, which encompasses software development, data analytics, and IT solutions. Typically, engineers in these sectors are required to possess specific skills and knowledge that align with industry requirements.
Career progression for engineers in Kwazulu-Natal often involves moving into senior roles or taking on leadership positions within their organizations. Generally, experienced engineers can expect to be considered for management positions or specialist roles, such as project managers, technical specialists, or innovation consultants. Typically, engineers who have completed advanced degrees or certifications, such as a Master’s degree in Engineering Management or a Professional Engineer (PE) certification, are well-positioned for career advancement and professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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