Cape Town: Investment Client Service Specialist posted by Rory Mackie & Associates

February 8, 2026 Jobs in Cape Peninsula

Rory Mackie & Associates

Western Cape

Other IT/Computer

Job Description

Overview:

Our client, a well-established hedge fund manager, with a long history of delivering excellent returns, is seeking a Client Service Specialist to join their team. The ideal candidate would be friendly and highly skilled in client service, ensuring clients feel valued and supported. The role involves maintaining exceptionally high service levels and building positive client relationships. Responsibilities include client onboarding and effectively managing all client queries.

Responsibilities:

Ensuring a positive and professional client service experience
Providing exceptional client service across carious channels such as phone, email, online, and in-person
Providing clients with technical assistance on our products
Ensuring urgent matters are escalated for prompt resolution
Proactively following up and assisting clients in obtaining outstanding information
Where applicable, assisting clients with the completion of forms and obtaining any other relevant information
Undertaking client due diligence checks and determining the nature and level of due diligence required to comply with Anti-Money Laundering Regulations
Validating KYC documentation
Follow up on onboarding progress with administrators

Qualifications and Experience:

Solid grasp of Anti-Money Laundering Regulations
Understanding of the AML requirements for a wide range of client types such as individuals, trusts, charities, and corporate entities
Relevant business degree and/or job-related experience

Competencies and Personal Characteristics:

Adaptable and energetic, thriving in dynamic environments with shifting priorities
Capable of working under pressure, meeting regulatory deadlines with poise
Exceptional oral and written communication skills
Empathetic and approachable demeanor towards clients
Client-centric mindset with a professional appearance
Diligent and accountable, maintaining rigor in meeting deliverables
Demonstrates ownership and responsibility for assigned tasks
Self-motivated team player with meticulous attention to detail
Able to manage and prioritize tasks effectively within a demanding team environment

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How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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