Stellenbosch: Front Office & Guest Experience Host

February 7, 2026 Jobs in Cape Winelands

Job Description

Key Responsibilities Include but Are Not Limited To Deliver a warm, professional and personalised arrival and departure experience for all guests Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience Administer reservations across the various business units, ensuring accuracy and clear guest communication Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner Assist with general office administration including filing, email correspondence and telephone duties Maintain petty cash and float administration Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics Assist with basic stock control and inventory monitoring Support the Front Office team by acting as Duty support when required Assist with basic social media content and guest-facing communication where appropriate Upsell lodge services and merchandise in a natural, guest-focused manner Criteria Previous experience in a front office, receptionist or guest-facing role within the hospitality industry Strong communication skills in English (spoken and written) A genuine passion for hospitality and guest service Friendly, professional and well-presented with a natural hosting personality Organised, reliable and able to manage multiple tasks in a fast-paced environment Good attention to detail with the ability to follow procedures A team player who is flexible and willing to assist across departments when needed Able to remain calm and professional under pressure and go the extra mile for guests

View Job Western Cape: Café Manager posted by TriBeCa Coffee Company

How to Apply

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About Catering / hospitality Jobs in Cape Winelands

The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.

When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.

In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.

The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.

View Job South Africa: General Management Couple/ Individuals posted by Hospitality and Outdoor Ltd

In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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