Port Elizabeth: FMCG Operations Controller (Perishable Foods) – Port Elizabeth posted by Headhunters

Our client, operating in the FMCG wholesale fresh food distribution sector, is seeking to employ an Operations Controller to join their team based in Port Elizabeth.

Working hours: 06:30 15:30.

Requirements

• A valid drivers licence and own reliable transport.

• Degree or Diploma in Logistics, Operations Management, Business Management, or a similar qualification.

• Minimum of 25 years experience in operations, logistics, or wholesale environments.

• Experience within fresh produce, food distribution, FMCG, or hospitality supply is highly advantageous.

• Strong understanding of:

  • Logistics and distribution.

  • Warehouse and packhouse operations.

  • People management.

Responsibilities:

Overall Business Operations

• Manage the day-to-day running of the business with minimal owner involvement.

• Ensure all operational functions run smoothly, efficiently, and profitably.

• Act as the primary point of accountability for overall operational performance.

Customer Service and Order Fulfilment

• Ensure customer orders are:

  • Accurately processed.

  • Correctly packed.

  • Delivered on time and in full.

• Proactively manage customer relationships and resolve issues or complaints.

• Maintain service levels expected within the hospitality and retail sectors.

• Monitor order accuracy, shortages, credits, and returns.

Packhouse and Preparation Operations

• Oversee packhouse and preparation teams to ensure:

  • Efficient workflow.

  • Correct handling of fresh produce.

  • Minimal waste and shrinkage.

• Ensure daily production targets are met.

• Identify and resolve bottlenecks in packing and dispatch.

• Implement process improvements where required.

Logistics and Dispatch

• Coordinate daily delivery schedules and routing.

• Ensure vehicles are loaded correctly and depart on schedule.

• Monitor delivery performance and driver conduct.

• Liaise with logistics providers or internal drivers where applicable.

People Management

• Lead, manage, and motivate operational staff.

• Ensure teams clearly understand expectations, standards, and daily priorities.

• Handle staff scheduling, performance management, and discipline where required.

• Foster a culture of accountability, teamwork, and continuous improvement.

Health, Safety, and Compliance

• Ensure the packhouse and working environment are:

  • Clean.

  • Organised.

  • Compliant with health, safety, and food-handling standards.

• Maintain accurate records relating to:

  • Health and safety.

  • Cleaning schedules.

  • Operational procedures.

• Ensure compliance with company policies and relevant regulatory requirements.

Administration and Reporting

• Maintain accurate and well-organised operational records.

• Monitor key operational KPIs, including service levels, waste, and productivity.

• Assist with stock control and operational cost management.

• Support invoicing processes, billing checks, and order accuracy.

• Work closely with finance and administration teams to ensure accurate documentation and minimal billing errors or disputes.

• Monitor business performance against company goals and targets, including service levels, efficiency, waste, and delivery performance.

• Take ownership of operational KPIs and drive corrective actions where targets are not being met.

• Report operational risks, issues, improvements, and progress against goals to the owners.

If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.