Gauteng: Regional Product Support

February 12, 2026 Jobs in Gauteng

Job Description

The Product Support person is responsible for overseeing the fitness operations across multiple facilities within a designated region. This role involves maintaining, supporting and implementing training programs unique to Planet Fitness, managing staff, ensuring exceptional member experiences, and achieving KPIs and growth targets as set by the Head of Product. ROLES AND RESPONSIBILTIES Staff Management: Recruit, train, support & oversee the product proposition regionally Conduct regular performance evaluations and provide coaching and development opportunities. Foster a positive work environment and promote teamwork. Program Maintenance & development Implement training programs and classes tailored to the needs of members. Stay current with fitness trends on a Macro & Micro level and ensure that your region is current ensuring member engagement across the complete product proposition. Monitor and assess program effectiveness through member feedback and participation metrics. Member Engagement: Ensure high levels of member satisfaction through exceptional service and support. Address member concerns and feedback promptly to enhance retention. Promote a culture of health and wellness within the community. KPI Management: Develop and manage KPIs for fitness operations within the region. Monitor KPI performance, including revenue generation and expense control. Facility Oversight: Ensure fitness facilities are maintained to the highest standards of cleanliness and safety. Collaborate with facility managers to address maintenance and equipment needs. Ensure compliance with all health and safety regulations. Minimum Requirements: Relevant tertiary qualification in Sports Science, Exercise Science, Human Movement, Fitness Management, Business Management , or a related field. Minimum 5 years experience in the fitness or wellness industry, with at least 3 years in a leadership or regional management role . Proven experience in staff recruitment, training, performance management, and coaching . Strong understanding of fitness programming, group exercise, and product proposition management . Demonstrated ability to develop, implement, and monitor KPIs , including revenue growth and cost control. Experience in member engagement strategies , retention initiatives, and customer service excellence. Solid knowledge of health, safety, and compliance regulations within fitness facilities. Strong analytical skills with the ability to interpret participation data, feedback, and performance metrics. Excellent communication, interpersonal, and leadership skills . Valid drivers license and willingness to travel regionally as required.

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About Catering / hospitality Jobs in South Africa

The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.

Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.

Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.

Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.

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Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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