Join IZI South Africa as a Cash Processing Supervisor in Richardsbay. Are you great with cash, super organized, and love making sure things run smoothly? IZI South Africa (PTY) LTD, a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in Richardsbay. If you’re an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you! We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage. About the Role Cash Centre Supervisor Reporting to the Branch Manager, this role is responsible to manage the work flow of Cash Processing Tellers The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation. Main Responsibilities: Effective Supervision of the Cash Processing Centre Operations Ensure that tellers are processing according to Cash processing policy and procedures Equal distribution of work to avoid bottle necks Effective managing of the end-to-end work flow process Comply with Cash Centre operational and administrative procedures within defined guidelines Ensure that Record keeping of all applicable documents are maintained/retained as per the standards Responsible to ensure that all daily recons are balanced Quality Assurance Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code Effective supervision of staff ? Assist with any other related duties as allocated/requested from management Assist with rostering Monitor performance and provide feedback Assist with the optimization of resources to meet operational needs Oversight of employee record ensuring that all relevant and required documentation is on file Action all customer queries and complaints Verify/check all cash transactions/differences Responsible to ensure that staff process customer transactions accurately People Management Effectively manage overtime and working hours as per employee contract Monitor and address staff motivation levels Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code. Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures. Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings. Ensure record keeping of all minutes of meetings Ensure that all staff adhere to the uniform standards at all times Training and development Succession Planning Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions Engage with staff on a regular basis and coach staff as needed. Ensure all employees have attended the role specific training Supervisor must take ownership of personal development Risk and compliance Manage and monitor loss prevention and loss reduction controls Ensure and monitor adherence to procedures and policies with regards to risk Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch The ROCC must be adhered to Minimum Qualification & Experience Grade 12 with mathematics or accounting 1 – 3 years relevant teller working experience preferred Sound understanding of financial principles/information Computer Literacy Good verbal and written communication skills Strict adherence to policies and procedures Customer thinking Ability to work in teams Flexibility in terms of working hour
