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Pretoria: Client Support Team Lead

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Job Description

REQUIREMENTS Minimum education (essential): National Senior Certificate Minimum applicable experience (years): 3 years Required nature of experience: Data Capturing Client Engagement Administration Experience in managing Per Hand School Setups Skills and Knowledge (essential): Proficient in d6 systems and related modules (Plus and Smart Systems) Remote technical support and troubleshooting Strong attention to detail and analytical skills Clear and professional communication (written and verbal) Computer Skills: MS Office Suite Google Suite Other: Based in Gauteng Own transport and license Proficiency in Afrikaans and English KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Product Implementation & Accuracy (50%) Execute product-specific Setups accurately. Provide ongoing product support and troubleshooting Verify data integrity and confirm compliance with school requirements. Client Support & Engagement (20%) Attend client meetings with Functional Owner. Provide solutions within scope. Respond to client queries on relevant platforms in a timely and professional manner Training & Knowledge Sharing (5%) Assist in internal team upskilling by providing module icon training. Process Improvement & Initiative (10%) Identify recurring issues and propose process improvements for product setup, workflow, or client communication. Maintain and update internal manuals and guides. System Monitoring & Reporting (10%) Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback Collaboration & Teamwork (5%) Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer. Remuneration Offered Market related

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About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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