Job Description
About the Role
Join our dynamic team as a Store Manager in Durban and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
Requirements
Proven retail management experience
Strong leadership and people management skills
Excellent communication and organisational skills
Target and results-oriented mindset
Passion for customer service and retail excellence
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Kwazulu-Natal
In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.
Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.
To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.
The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.
For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Follow up your job application with a polite email if you haven't heard back within a week.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town Region: Debriefing Clerk posted by West Coast Personnel
The Debriefing Clerk is responsible for ensuring all vehicle debriefing activities are carried out in line with established procedures. The…
View JobRichards Bay: Technical Head – Richards Bay posted by Ntice Sourcing Solutions
My client (FMCG) is seeking an experienced and hands-on Technical Head based in Richards Bay . JOB PURPOSE: To develop…
View JobCape Winelands: Millwright posted by NDC Personnel & Contractors CC
Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…
View JobWestern Cape: Millwright posted by NDC Personnel & Contractors CC
Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…
View JobWorcester: Millwright posted by NDC Personnel & Contractors CC
Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…
View JobCape Town Region: Quality Inspector posted by Persona Staff
Minimum Requirements: Minimum 5 yearsâ experience in a steel manufacturing or heavy engineering environment Proven ISO 9001 experience (implementation,...
View Job
Browse Employers
Job Alerts