Job Description
About the Role
As a Travel/Reservations Team Leader at Craven Cottage CC, you will be responsible for leading our team in delivering exceptional customer service and driving business growth through effective sales, operations, and product management. You will work closely with our General Manager to develop and implement business strategies, build strong relationships with agents and suppliers, and ensure seamless operational processes.
Key Responsibilities
- Effectively cost products and understand the market and margin control.
- Build up and maintain agent/supplier relationships.
- Source new products if and when required.
- Develop in cooperation with General Manager business and product strategy to secure additional business from agents.
- Work closely with the team to achieve goals.
- Quote and design successful, creative itineraries and proposals.
- Capture and confirm bookings in Tourplan.
- Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
- Find new suppliers that offer a good/better service and better rates.
- Continuously and proactively monitor client feedback and improve operational processes.
- Follow up on own quotes as well as assist in monitoring the team’s quote overview.
- Successfully run groups/series bookings.
- Handle the 24-hour emergency phone.
- Prepare guide documentation and brief guide before travel date.
- Work closely with tour guides whilst on tour.
- Utilise expertise to improve in conjunction with GM the team’s operational excellence.
- Pass on Tourplan knowledge to the team via training/coaching sessions.
Requirements
- High School Diploma
- Relevant tertiary qualifications in Travel & Tourism
- Minimum of 5 years leadership/management experience in a Destination Management Company
- Inbound DMC/Touring background
- Tourplan experience
Qualifications
- Namibian citizenship/permanent residency or valid work permit (essential)
Salary & Benefits
Not applicable
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in South Africa
In the retail management field in South Africa, job seekers can expect to find a dynamic and competitive industry with various opportunities for growth. Typically, retail managers are responsible for overseeing the day-to-day operations of a store or department, ensuring efficient sales, customer satisfaction, and inventory management. Generally, this role requires strong leadership, communication, and problem-solving skills.
When it comes to salary expectations, broad ranges can vary depending on factors such as experience, company size, industry sector, and location. Commonly, retail managers in South Africa can expect salaries ranging from R400 000 to R800 000 per annum, but please note that these figures are only a rough guide and actual salaries may differ based on individual circumstances.
In terms of common skills required for this role, typically, retail managers possess excellent leadership, communication, and interpersonal skills, as well as the ability to work under pressure and make informed business decisions. Other essential skills include inventory management, customer service, sales performance analysis, and team management. Often, retail managers also require experience in operations management, supply chain logistics, or a related field.
The retail industry in South Africa is diverse, with various sectors employing retail managers, such as the financial services sector, technology industry, manufacturing sector, and others. Commonly, these roles are found in large retailers, but also in smaller businesses and startups.
Career development opportunities for retail managers abound, often leading to senior leadership positions or management roles within a company. Generally, with experience and additional training, retail managers can progress to departmental manager, store manager, or even regional manager positions. Many retail professionals also choose to pursue further education or certification programs to enhance their skills and stay competitive in the industry.
In conclusion, the retail management field offers a range of opportunities for career growth and development in South Africa. By understanding the typical salary ranges, common skills required, and industry sectors that employ these roles, job seekers can make informed decisions about their future careers and set themselves up for success in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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