Johannesburg: Client Service Executive posted by WatersEdge Solutions

About the Role

WatersEdge Solutions is partnering with a leading global firm to appoint a dedicated and detail-oriented Client Service Executive to support high-value institutional accounts across Europe. This is a client-facing role ideal for a fast learner with strong interpersonal skills and a commitment to service excellence in a global, fast-paced environment.

Key Responsibilities

• Provide account support for leading institutional clients in the European market
• Liaise with global custodian banks to manage tax recovery documentation
• Track submissions and ensure all client value is reclaimed within strict deadlines
• Respond to and resolve client and foreign tax office queries
• Keep up to date with legislative changes and service requirements
• Collaborate with Senior Account Managers to deliver strategic client goals
• Monitor and meet individual and team submission targets
• Prepare and check claim documentation for accuracy and completeness
• Contribute to onboarding new clients and ad hoc support projects
• Log and escalate client issues, propose solutions, and follow up on resolutions

Requirements

• Tertiary qualification in Commerce, Finance, Economics, BCom Law, or a related field
• Strong communication skills and a confident, professional demeanour
• High attention to detail and excellent administrative capabilities
• Fast learner with a proactive, solution-oriented mindset
• Ability to build rapport and manage client expectations
• Strong analytical and problem-solving ability
• Able to work under pressure and meet tight deadlines
• Valid South African passport or work permit
• Fluency in English (written and spoken)

Qualifications

(No qualifications mentioned in the original job description, so this section is skipped)

Salary & Benefits

Competitive salary with exposure to leading global financial institutions

Company Culture

Our client fosters a people-first and innovation-driven culture built on inclusivity, growth, and impact. With a “family feel” and strong cross-functional collaboration, the team invests in learning, wellness, and leadership development. Over 55% of management roles are held by women, reflecting their commitment to diversity, equity, and representation. Their culture empowers employees to grow, take initiative, and thrive in a high-performance global environment.

Nice to Have

• Proficiency in an additional European language (e.g., French, Italian, Spanish, German)
• Familiarity with custodian banking, tax recovery, or client-facing financial operations