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Cape Town Region: Technical Service Manager posted by Persona Staff

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Job Description

About the Role

As a Technical Service Manager in our Cape Town region, you will be at the forefront of launching and managing all technical service operations for products across the country. You will develop a national network of skilled installers and technical service partners, leading and coordinating installations, technical support, and maintenance activities. This is not just another technical role; you’ll play a pivotal role in launching the service division of a globally respected brand in South Africa.

Key Responsibilities

  • Develop a national network of skilled installers and technical service partners
  • Lead and coordinate installations, technical support, and maintenance activities
  • Train partners and staff on proper installation and service standards
  • Oversee spare parts inventory and ensure optimal availability
  • Establish service processes, documentation, and escalation workflows
  • Collaborate with internal divisions to provide seamless client support
  • Track service performance, resolve issues, and drive continuous improvement
  • Represent technical services in client meetings and negotiations

Requirements

  • Strong technical background in food service equipment, refrigeration, kitchen systems, or similar
  • Proven experience setting up and managing technical or installation teams
  • Network-builder who can recruit, evaluate, and train third-party partners
  • Excellent planning, coordination, and troubleshooting skills
  • Experience managing spare parts and service inventory
  • Fluent in Afrikaans (essential for coordinating with local partners)
  • Spanish is a plus (for collaboration with the Argentina-based team)

Salary & Benefits

Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Western Cape

The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.

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When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.

Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.

The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.

For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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