Africa: Country Operations Manager – Zambia posted by Hire Power

Job Description

KEY RESPONSIBILITIES:

Leadership & Strategy: Setting and executing the strategic direction for the brand in Zambia while aligning to Africa Growth Sales and Operating Profit goals.
Operational Excellence: Ensuring efficient day-to-day restaurant operations that exceed customer and brand expectations.
Supply Chain & Development: Driving supply chain execution, store development, and expansion projects to deliver sustainable growth.
People & Culture: Leading with a people-first approach—building local talent, mentoring, and ensuring a positive and compliant work environment.
Financial Management: Overseeing budgets, financial discipline, and profitability across all operations.
Marketing & Consumer Engagement: Collaborating with marketing teams to drive brand growth, product innovation, and customer engagement.
Risk & Governance: Embedding strong governance, risk management, and compliance across operations.

MINIMUM REQUIREMENTS:

10+ years’ senior leadership experience in operations/sales (retail, QSR or service industries highly regarded)
Strong commercial, financial & strategic acumen
Proven success in people development and multi-site leadership
Bachelor’s degree (essential); MBA preferred
Must be a Zambian National with relevant NRC card.
Valid, unendorsed Zambian driver’s license
Clear criminal history

SKILLS AND COMPETENCIES:

Strong strategic, operational, and financial acumen.
Excellent leadership, coaching, and mentoring skills.
Ability to manage complex stakeholder relationships internally and externally.
Innovative thinker with a track record of delivering business growth and continuous improvement.

HOW TO APPLY
Interested candidates should submit their CV and a brief cover letter to *****@*****.co.za before 30 September 2025.

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