Amanzimtoti: General Manager posted by Sandi Crowther Recruitment

• Set and uphold high service levels that exceed customer expectations and ensure consistent customer satisfaction
• Conduct constant margin and cost analysis to achieve and maintain agreed budgets
• Develop and manage commercial solutions and opportunities to support the Sales team
• Service and expand the customer base through close collaboration with Operational and Sales teams
• Oversee RFQ, pricing, and tender management in line with Group strategy
• Continuously analyse competitors and market trends to ensure the Group’s strategy remains relevant and effective
• Maintain and implement operational policies and procedures that promote best practices and efficiency
• Protect company and customer assets, including facilities, licenses, and cargo, through effective risk and asset management
• Ensure optimal use of all IT systems and technologies
• Manage risk identification, mitigation, and reporting processes
• Lead the team to achieve high service levels and operational excellence
• Recruit, train, mentor, and develop a skilled and motivated team
• Conduct regular performance reviews and enforce accountability

• Matric plus a Business, Shipping, or Logistics qualification
• Strong computer literacy – Excel, Word, Outlook, and Forwarding / Clearing systems
• Proven operational experience in Freight Forwarding, Supply Chain, and Logistics
• 5–10 years’ experience in leading and managing a team
• Excellent understanding of the local and international logistics market
• Strong commercial, financial, and customer focus
• Excellent negotiation and business development skills
• Ability to plan, schedule, and manage workloads while motivating a multi-skilled team
• Strong communicator, able to engage effectively at all levels within the organization and with external stakeholders
• In-depth understanding of systems, controls, and processes, with the ability to implement and monitor them effectively
• Exceptional attention to detail, integrity, and sound decision-making abilities
• Self-driven with the ability to respond quickly and effectively in a dynamic environment

Apply: *****@*****.co.za