Bela-Bela: Front Office Manager – Lodge Operation – Bela Bela | Sl posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is urgently recruiting a strong, experienced Front Office Manager for a well-established hospitality operation in Limpopo. This role is responsible for ensuring seamless guest experiences, efficient front office performance, strong team leadership, and revenue optimisation across reservations and occupancy planning.

Key Responsibilities

• Manage check-in/out processes and ensure a consistently professional guest journey
• Handle guest enquiries and complaints promptly and confidently
• Oversee reservations, room allocations, guest registration, and cross-department coordination
• Act as Duty Manager when required
• Lead and support front office staff, including rostering and workflow planning
• Conduct weekly meetings, training, coaching and development
• Manage discipline processes when required and oversee payroll administration for the department
• Prepare daily revenue reports and monitor daily financial movements
• Balance and reconcile cash movements, submit weekly invoices, and complete monthly card reconciliations
• Manage departmental budgets and ensure procurement aligns to approved budgets
• Monitor direct rental trends and manage forecasting, pricing, and specials to achieve targets
• Maintain understanding of rate structures and online booking platforms
• Drive occupancy optimisation through effective reservations oversight

Requirements

• Strong front office management experience
• Calm, solutions-driven approach under pressure
• Strong leadership presence, excellent communication, and high professional standards
• Working knowledge of CIMSO Innkeeper PMS (highly advantageous)
• Strong Microsoft Office / Microsoft 365 skills (Excel important)
• Familiarity with WhatsApp Business (advantageous)
• Strong reporting ability, admin discipline, and basic financial literacy for reconciliations and controls

Qualifications

• Formal education/certifications not specified in the original job description. Skipping this entire section.

Salary & Benefits

• Single accommodation provided (flatlet)
• Own transport required
• Salary and benefits details not mentioned in the original job description. Skipping this entire section.

Note: Due to the missing information, I was unable to include salary and benefits details. If you have any additional information, please provide it so I can assist further.