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Bellville: IT Support Engineer

Bellville: IT Support Engineer

Posted on 2025-05-15 00:00:00

Job Summary

Role Overview Were looking for a proactive, technically skilled IT Support Engineer to serve as the first point of contact for all internal IT-related queries. Based at the Kraaifontein Head Office, youll play a key role in supporting users, maintaining hardware and software systems, and ensuring reliable day-to-day IT operations across the group. Key Responsibilities Provide first- and second-line IT support via helpdesk, phone, email, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and peripherals Set up and manage user accounts, access permissions, and devices Support Microsoft 365, Active Directory, and common business applications Monitor system performance and assist with updates, patches, and backups Assist in onboarding/offboarding processes from a technical perspective Maintain accurate records of assets, incidents, and IT procedures Escalate complex issues to senior staff or vendors as required Support IT projects such as rollouts, upgrades, and relocations Required Qualifications & Experience Experience: 13 years in an IT support or helpdesk environment Certifications (advantageous): CompTIA A Microsoft 365 Certified (e.g., Modern Desktop Administrator) ITIL Foundation Technical Proficiency: Windows and macOS environments Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP) Remote support tools (e.g., TeamViewer, AnyDesk, RDP) Experience with printers, mobile devices, and basic cloud concepts (e.g., Azure) Key Competencies Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills Customer-focused with the ability to explain tech clearly to non-technical users Detail-oriented and able to multitask under pressure Self-motivated and dependable Working Conditions Based full-time at Kraaifontein Head Office Occasional travel to other sites may be required After-hours or weekend support may be needed (rotational standby) TO APPLY: If your background matches the requirements and you would like to apply, please: Click on the “Apply” button or

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